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Refund And Cancellation Policy

Order Cancellation:

Orders can be cancelled by the customer within 24 hours of order placement. Any cancellations after 24 hours will not be accepted. If the customer wishes to cancel the order within 24 hours of placing the order, they can contact our customer support team via email or phone. We will process the cancellation request and provide a confirmation email to the customer within 2-3 business days.

Refunds:

We do not accept returns or provide refunds for food products, including Laxmi's Puran Poli, due to health and safety reasons. However, if the customer receives a damaged or defective product, they can contact us within 24 hours of delivery and provide a photo of the damaged or defective product. We will investigate the issue and provide a replacement product or a refund, depending on the circumstances.

Damaged or Defective Products:

If the customer receives a damaged or defective product, they can contact us within 24 hours of delivery and provide a photo of the damaged or defective product. We will investigate the issue and provide a replacement product or a refund, depending on the circumstances. The replacement product will be shipped to the customer within 2-3 business days from the date of investigation. If the customer requests a refund, the refund will be processed within 5-7 business days from the date of investigation.

Order Returns:

We do not accept returns or provide refunds for food products, including Laxmi's Puran Poli, due to health and safety reasons. If the customer has any concerns or issues with their order, they can contact our customer support team via email or phone, and we will do our best to resolve the issue.

Customer Support:

If customers have any questions or concerns regarding their order or the refund and cancellation policy, they can contact our customer support team via email or phone. We will do our best to resolve any issues or concerns as quickly as possible. Our customer support team is available Monday through Saturday from 10 am to 6 pm IST.

Thank you for choosing Laxmi's Puran Poli. We appreciate your business and hope you enjoy our delicious products.

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